CUSTOMER SERVICE 24/7

REMOTE MAINTENANCE

We focus on your satisfaction. This is why we are always available for you if you have any questions.

Our committed customer service team offers reliable support to ensure the continuous operation of your plants or machines. Our quality promise does not end with planning and production of machines and various plants. We continue to be there for you with a comprehensive range of services after the installation and commissioning of your system.

We offer a 24-hour service hotline in case of technical problems to ensure that your plants are up and running again as quickly as possible in the event of a malfunction.

We also offer remote maintenance support in the event of programming problems or plant faults. This facilitates the identification of issues and enables rapid remote diagnosis or online troubleshooting. Our highly qualified technicians are always available to you with advice and support for problems that need to be solved on site.

Please contact our customer service department within our business hours using one of the following contact options:

Machine and
plant maintenance

Efficient maintenance is to ensure a trouble-free, continuous production process while increasing the service life of our plants.

We offer a comprehensive range of planned maintenance services, from simple maintenance of a single machine to annual maintenance of an entire plant. Of course, we can include machines from other manufacturers in the maintenance.

We recommend taking stock in advance for plant maintenance to allow us to assess the condition of the plant together with you and determine the necessary further steps.

We also offer maintenance contracts, which include a semi-annual or annual execution of the maintenance work.

Relocation of entire plants

The market situation increasingly demands the use of existing equipment in addition to new parts.

We can support you with conversions, adaptations, and relocations of existing machines or plants.

This may include the following services:

  • Planning and organisation
  • Site assessment
  • Disassembly of the machine or plant
  • Transfer to another location
  • Cleaning and adjustment of the machines or plant parts to the new situation
  • Modification of the plant control
  • Assembly, commissioning, and production support at the new location
Retrofit
Plant modernisation

Further development of technologies may make it a good idea to modernise existing machines and plants. This may include the following services:

  • Mechanical and electrical modernisation of machines or plant components
  • Modernisation of control components incl. software adaptation
  • Expansions of existing machines or plants
  • Retrofitting of automation solutions

Theoretical/practical training

We can offer you theoretical and practical training by our qualified technicians to ensure that both your operating and maintenance staff are optimally trained in operation and rapid troubleshooting.